Q: How to make a purchase at your online store?

A: It’s easy to make a purchase at our store. First, you need to create an account at our site before placing an order. Secondly, you need to have a PayPal account to pay for your products. Then all you have to do next is choose the product you want, add to cart and pay. Please check you mail daily to get the update about your order.

Q: How long does it take to receive the products at your store?

A: After you made a purchase at our store, we will process your order within 7 business days. When it’s ready to ship, we will give you the tracking number and inform the estimated delivery time to you mail. It takes from 25-49 days to deliver to the U.S and 30-60 business days to non-US countries. If you choose shipping with flat rate, it will come to you faster, from 20-39 days.

Q: I haven’t received the tracking number or the tracking number can not be tracked online. What should I do now?

A: In some cases, some orders don’t have the tracking number or some tracking numbers can not be tracked online. But it’s normal, you don’t have to worry about that. If you haven’t received your product in estimated delivery time, just inform us, we guarantee to send you the full refund or resend.

Q: The estimated delivery time is over but the products still haven’t arrived yet. Can I ask for refund?

A: Yes, you can ask for the refund if the products haven’t come. But please note that you have 12 days after the estimated delivery time is over to request the refund. If over 12 days, we can help you more. For example, we send to you estimated delivery time between May, 20 and July 2. Then from July 3 to July 15, please inform us that you need a refund. Over July, 15, we can not help you to refund.

Q: I still haven’t received my product in estimated delivery time but I really want it. Can I ask for resend?

A:  Of course, just send us the message that you want to resend, we will help you to do that.

Q: The product doesn’t fit me or it’s a faulty product. Can I return it and get back the money?

A: If there is any problem with the product (faulty or we sent the wrong size), you can take a picture and send it to us as proof, we will solve the problem for you. About the return, our store doesn’t accept return because of the complication in delivery, so we will resend or give you a half refund or coupon as a compensation for your lost. When you’re unsatisfied with our product or it comes late, PLEASE DO NOT GIVE US BAD REVIEW, you just contact us first via the email: admin@bestfriend-jewelry.com, we promise to solve it in the best way.

Q: How to contact your store?

A: You can send questions or requests to our email: admin@bestfriend-jewelry.com. Our customer service will reply to you in 8-12 hours.

Q: I place an order by mistake. Can I cancel and request the refund?

A: After placing order at our store, you have 12 hours to request for cancel, please send message to our email: admin@bestfriend-jewelry.com with these informations: Name, Date purchase, PayPal transaction ID. We will help you to refund. If after 12 hours, you don’t send us any request about canceling, we will process your order, that means you can not ask for refund.

Q: My country is not supported to ship but I really want this product. What should I do now?

A: If your country is not supported to ship, you can send us an email, we will help you to check if we can ship or not and calculate the shipping fee.